After-sales and assistance service

In particular, our after-sales service includes an assistance and remote assistance system in order to be able to monitor, even from a distance, any situation that customers cannot deal with on their own.

This is why we can offer our customers:

  • continuous interface with the marketing department in case of problems, for advice and indications pertaining to production;
  • support during the growth process, especially suited for companies making their debut in this sector;
  • telephone assistance and remote assistance for troubleshooting and for solving any problems that may arise while using the plant;
  • direct technical interventions and assistance at the customer’s facilities within 24/36 hours (depending on logistics);
  • spare parts service with fast response times in shipping the parts;
  • expert and efficient personnel at the spare parts department as well;
  • a constantly refurbished spare parts warehouse.

grafico qualita